Hotel Pommier Unifies Guest Access Across Two Properties with devicethread SmartAccess

• Challenge: Manual code generation, fragmented systems, and hardware incompatibilities slowed check-ins and strained staff resources across two properties.
• Hardware-Agnostic Flexibility: Successfully integrated SmartAccesswith existing Yale locks in Indianola and new hardware in Chariton, delivering the same seamless experience.
• Seamless Guest Journey: App-free, contactless entry experience across properties, regardless of lock type.
• Cost Savings: Eliminated key card purchases and replacements, reducing ongoing expenses
• Labor Efficiency: Automated code generation cut staff time spent on access management by hours each week.

Hotel Pommier blends small-town warmth with modern hospitality, operating two properties, Indianola and Chariton in the heart of Iowa. Indianola features 44 rooms, while Chariton offers 34 rooms, both catering to leisure and business travelers seeking a boutique stay with modern conveniences.

Situated in a region with seasonal extremes - icy winters and humid summers, the hotels need technology that can withstand fluctuating conditions while delivering a consistently smooth guest experience. The goal has always been to give guests a welcoming, artful, and digitally effortless stay. But achieving that seamless experience, especially when it came to access management, was anything but easy in the early days.

At the first property in Indianola, owner Pritesh Patel had already invested in Yale locks. But choosing the right system to manage them turned into a cycle of trial and error.

Each solution promised convenience but delivered new frustrations:

• Manual Code Chaos: Staff had to create and issue codes for every booking, leading to delays—especially with last-minute walk-inso.
• Too Many Tools: Reservation platforms, access control apps, Wi-Fi networks, and connectivity hubs all worked in silos, forcing the team to juggle multiple systems that didn’t talk to each othero.
• Connectivity Reliance: Some options simply stopped working if the internet dropped, creating stressful moments when guests were waiting to enter.
• Limited Scope: Existing systems couldn’t easily extend access to staff-only areas like laundry, storage, and maintenance rooms without extra hardware or cost.

What should have been a quick, seamless process often became a scramble—guests waiting at the door, staff rushing to generate codes, and frustration building on both sides. It drained time, slowed service, and risked the warm first impression the team worked so hard to create.

When Pritesh came across devicethread’s SmartAccess, the difference was immediate.

Codes were generated instantly, synced with reservations, and worked even without internet. Guests received secure, time-bound codes by SMS and email—no app downloads, no check-in counter delays. Staff could monitor and control every access point, including non-guest areas, from a single dashboard.

So, when preparations began for Hotel Pommier’s second property in Chariton, the goal was clear: replicate the seamless Indianola experience, but go even further. This time, the team wanted an all-in-one, cost-effective package —software, hardware, and installation—delivered by a partner they already trusted.

With devicethread, Hotel Pommier unified access across both properties—covering guest rooms, laundry areas, and shared spaces—without ballooning costs.

SmartAccess has transformed arrivals into a frictionless, welcoming experience while freeing the team from manual, error-prone tasks. And with a single, reliable system in place, access now matches the modern, effortless hospitality guests expect.

From Indianola to Chariton, Hotel Pommier’s access story is now one of speed, simplicity, and complete confidence.

Ready to create your own frictionless guest journey?

Learn more at www.devicethread.com or book a meeting to chat.