Hotel McCoy Unlocks Seamless Access Across Properties with devicethread

• Seamless Transition: Hotel McCoy migrated from an existing solution to devicethread SmartAccess solution with zero downtime or guest disruption.
• Hardware-Agnostic Flexibility: devicethread SmartAccess enabled integrated and seamless experience by integrating Yale Zwave, Yale Wifi and Schlage wifi locks within the same property.
• Seamless Guest Journey: App-free, contactless entry experience across properties, regardless of lock type.
• Onsite + 24/7 Support: Networking challenges resolved with hands-on and 24/7 online remote expertise.
• Centralized Management: Staff now control access across three properties from a single dashboard.
• Future-Proof Scalability: Infrastructure built to support new hardware and expansion without added complexity.

Hotel McCoy is a vibrant art-forward hospitality brand with three properties:

• Tucson, Arizona: 90 rooms. Faces desert heat with long summers, dust storms, and occasional monsoon rains.
• College Station, Texas: 52 rooms. Experiences hot, humid summers and mild winters.
• Pullman, Washington: 31 rooms. Sees snowy winters and warm, dry summers.

Across all locations, Hotel McCoy blends local art, community, and modern comfort to create one-of-a-kind guest stays that consistently drive high occupancy.

Their management team uses Cloudbeds PMS to streamline reservations and operations, ensuring guests enjoy a digitally effortless and community-driven hospitality experience. Read how Cloudbeds helps Hotel McCoy streamline payments and better manage revenue.

Hotel McCoy is a tech forward organization and had invested early in smart lock technology to deliver keyless access. Initially, they used a market leading platform for short term rentals to manage the integration between PMS and SmartLocks.

While functional, this setup soon revealed major limitations:

• Fragmented Infrastructure: Connectivity issues across hubs and Wi-Fi networks caused unreliable code delivery
• Hardware Inflexibility: As devices failed, they wanted to get a better lock from a different manufacturer, but the current solution limited their choices
• Support Gaps: The hotel required on-the-ground expertise for networking challenges spanning multiple states.

Hotel McCoy needed a future-proof, hardware-agnostic solution to unify access across all properties without disruption.

By partnering with devicethread, Hotel McCoy achieved a seamless transition from existing solution to devicethread platform—while gaining the flexibility, reliability, and hands-on support their growing brand required.

While functional, this setup soon revealed major limitations:

Seamless Migration
• devicethread managed the migration without downtime or guest impact.
• Staff adoption was instant thanks to an intuitive platform and 24/7 white-glove support.

Hardware Flexibility
• Hotel McCoy achieved seamless integration with both Yale and Schlage locks within the same property
• This interoperability allowed Hotel McCoy to source hardware that provided the best value to them.

Seamless Migration
• devicethread delivered in-person networking and infrastructure support, resolving persistent Wi-Fi and hub issues.
• With reliable connectivity and centralized management, staff could focus entirely on guest experience.

The benefits were immediate and lasting:

• Unified Access at Scale: A single, centralized dashboard now seamlessly manages all guest and staff access across every property.
• Future-Proof Hardware Flexibility: Mix-and-match compatibility allows for agile adaptation and optimal value as technology evolves.
• Simplified Operations: Visibility and control over critical operational items: proactive battery replacements, continuous monitoring of lock and hub online status, and the ability to instantly replace and bring new hardware online.

With devicethread as their access partner, Hotel McCoy continues to expand its artful, community-driven brand—confident that smart access will never hold them back. Guests enjoy frictionless, app-free entry, while staff manage everything from a single, reliable dashboard.

Follow Hotel McCoy's continued journey and see their vibrant, art-forward guest experience firsthand onInstagram.

Ready to create your own frictionless guest journey?

Learn more at www.devicethread.comor book a meeting to chat.