- 30 rooms
- Skopje
- North Macedonia
- Residency
- Hotel
Key Insights
- Three properties: Two different PMS platforms. One unified SmartAccess dashboard
- Zero PMS switching: No operational disruption or additional software costs with devicethread SmartAccess
- Property-by-property onboarding, even while resolving hardware connectivity challenges
- Seamless multi-PMS integration completed in under a week
- Reduced staff dependency through centralized, automated access control
When Managing Access Became the Bottleneck
Sinnea Apartments operates multiple properties, each with its own operational realities. As the portfolio grew, so did the complexity of managing access—multiple locations, different PMS platforms, and a growing dependency on staff to handle day-to-day operations.
What the owner wanted was simple: one place to manage everything, without the constant hassle of employees stepping in to solve access issues.
My business model is very modern, very digital. I wanted to make the guest experience as remote as possible. Modern guests don’t like to meet hosts—they want a quick get in, get out.”
Viktor Jankovski, Founder & CEOThe Challenge: Disconnected Systems, Fragmented Control
Before devicethread, I was looking for a solution for a few months. I couldn’t find other programs that were compatible with my PMS systems—and I use multiple.
Viktor Jankovski, Founder & CEOWith two properties on one PMS and a third villa-based property on another, created fragmented workflows and made centralized control nearly impossible.
Early in the process, another challenge surfaced. One of the properties faced lock connectivity issues. Instead of forcing a workaround, the devicethread team identified the root cause: a hardware connectivity and gateway limitation, not a software problem.
Rather than rushing deployment, the team paused, diagnosed, and aligned on the right fix.
Every other firm I spoke to didn’t integrate with our specific locks. devicethread was compatible with Tuya, which is the developer platform of our keypads.It was pretty much the only company that offered a solution for this specific platform.
Viktor Jankovski, Founder & CEOThe Turning Point: Proving Value Property by Property
While the hardware issue was being resolved, devicethread proceeded with onboarding the second property.
That’s when things clicked.
The deployment was smooth. Access worked as expected. Operations became simpler. And for the first time, the owner experienced what it felt like to manage access without friction.
Encouraged by the experience, the owner walked the devicethread team through the third property—the villa complex running on a completely different PMS. Within a week, devicethread integrated the new PMS, configured SmartAccess, and delivered a seamless go-live.
For one PMS, devicethread already had an integration. For the other one, they didn’t but they still found a solution. They needed two days to make a whole new integration just to fit our needs.That’s a huge plus in my books.
Viktor Jankovski, Founder & CEOOnce the earlier connectivity issues were resolved, the team returned to the first property and completed the rollout there as well.
The Outcome: Three Properties, One View
Today, Sinnea Apartments manages all three properties from a single SmartAccess dashboard, seamlessly unifying operations across two different PMS platforms. The entire setup works without switching systems or incurring additional PMS costs, while significantly reducing day-to-day staff involvement in access management.
Powered by hardware-agnostic integrations and a PMS-flexible architecture, SmartAccess adapts to real-world property environments rather than forcing operational change. With a problem-first approach and centralized control, devicethread delivers clean, reliable access management, even across complex, multi-property, multi-PMS setups at scale.
Looking Ahead
For Sinnea Apartments, devicethread didn’t just deliver SmartAccess it delivered confidence, continuity, and control, without asking the customer to change how their business already worked.
Guests enjoy seamless, code-based entry, while the owner manages operations centrally—without increasing staff dependency or disrupting existing systems.
Ready to simplify access across your properties?
Learn more at www.devicethread.com or book a meeting to chat.
