Why This Role Exists

At devicethread, we’re building the intelligence layer for the world’s smart infrastructure — starting with hospitality. As we scale our platform and expand our customer base, we need deep visibility into how our products perform and how our sales efforts are tracking. This role exists to bring clarity through data — equipping our sales and product teams with the insights they need to move faster, smarter, and more confidently.

About the Role

The Product and Sales Operations Analyst is a cross-functional role at the intersection of sales, product, and operations. This person will own the reporting, analysis, and data workflows that power day-to-day decisions across these teams. From pipeline health to product lifecycle tracking, and from support metrics to renewal reporting — your work will be central to how devicethread runs.

This role is also hands-on with business operations: helping with customer contract setup, initiating billing, and monitoring customer renewals. It’s ideal for someone who thrives on structure, lives in spreadsheets, and wants to be close to the strategic heart of a fast-moving SaaS company.

Key Responsibilities:

Sales Operations Analytics

• Maintain reports and dashboards to track:
  • Sales pipeline and conversion funnel
  • Lead-to-opportunity and opportunity-to-close rates
  • Sales cycle length and stage duration
  • Average deal size and discount trends
  • Sales rep performance and quota attainment
  • Win/loss outcomes and competitor insights
  • Customer acquisition cost (CAC) and LTV/CAC ratio
  • Churn rate and expansion revenue
  • Customer satisfaction (CSAT, NPS, qualitative feedback)
• Analyze performance and activity metrics to inform forecasting and coaching

Product Analytics and Reporting

• Track metrics across the product development lifecycle:
  • Feature delivery velocity and schedule adherence
  • Cost of development and team productivity
  • Support ticket volume, resolution time, and escalations
  • Feature adoption and customer satisfaction post-release
• Create reports to help guide roadmap prioritization and quality improvements

Operational Support:

• Support customer contract preparation and ensure data consistency across systems
• Coordinate billing setup and work with finance on subscription operations
• Generate periodic renewals reports and surface at-risk customers

Skills & Qualifications

• Advanced Excel/Sheets skills (pivot tables, lookups, charts, formulas)
• Familiarity with CRM and sales tools (e.g., Salesforce, HubSpot, Zoho)
• Experience with product and ticketing tools (e.g., JIRA, Confluence, Freshdesk, Zendesk)
• Comfort with analytics platforms (e.g., Google Data Studio, Tableau, Power BI)
• Strong attention to detail and excellent written/verbal communication
• Ability to work independently and across functions with minimal oversight

Preferred Experience

• Prior experience in SaaS, IoT, or B2B software environments
• Exposure to subscription billing platforms (e.g., Chargebee, Stripe)
• Understanding of sales operations, customer success metrics, or product management frameworks
• 4+ years
• Salary expectation. 5 - 8 Lacs

Who You’ll Work With

• Curiosity: You actively seek to understand systems, people, and context
• Clarity: You communicate with precision and keep things easy to follow
• Velocity: You move with urgency, balancing speed with quality
• Ownership: You take responsibility for outcomes, not just tasks
• Optimism: You bring energy, humor, and purpose to your work