Careers

Customer Success Specialist

Be the primary customer partner from onboarding through adoption and renewal, ensuring every customer gets measurable value from devicethread.

Location Hyderabad, India (In-office)
Posted on 1st May, 2026

Role

The Customer Success Specialist will report to the VP of Engineering and will play the lead role in ensuring that the customer has a smooth experience in dealing with devicethread. This role will be the single point of contact for a customer through the entire lifecycle from prospect (pre-sales) to customer.

Will require work across shifts including shifts on nights and holidays.

Key Responsibilities

  • Requirements and Demo: Understand the requirements of a prospect. Capture information, set up a demo environment, set up a test environment and guide customers through the purchase process to experience the product swiftly.
  • Sales Support: Assist the sales team during calls and meetings by presenting devicethread’s solutions, addressing customer questions, and highlighting key product benefits.
  • Onboarding & Training: Create and maintain training materials. Guide new customers through onboarding, providing training sessions to ensure quick adoption and seamless integration of devicethread’s solutions into their operations.
  • Customer Advocacy: Act as the voice of the customer within devicethread, relaying feedback to the product team for improvements and new feature suggestions.
  • Proactive Engagement: Regularly check in with customers to ensure satisfaction, conduct product reviews, and help them achieve their business objectives.
  • Customer Relationship Management: Serve as the primary point of contact for customers, ensuring speedy resolution of issues by working closely with internal teams, including product, sales, and support.
  • Upselling & Renewals: Identify opportunities for customers to benefit from additional features or services and support the renewal process by ensuring a high level of satisfaction and engagement. Work with Sales Executives on this process.

Qualifications

  • Experience: 1-3 years in customer success or account management, preferably within SaaS or hospitality tech.
  • Communication Skills: Strong verbal and written communication skills, with the ability to present complex ideas clearly.
  • Problem-Solving Skills: Ability to understand customer challenges and coordinate with technical teams to resolve issues efficiently.
  • Analytical Skills: Ability to engage consultatively with customers to quickly discern requirements and map them to product capabilities.
  • Sales Acumen: Proven track record in supporting successful sales engagements with the ability to engage diplomatically with customers.
  • Technical Understanding: Ability to quickly learn and explain technical product features and integrations.
  • Collaboration: Strong ability to work cross-functionally with sales, product, and marketing teams to align on customer success.
  • Mindset: Demonstrated ability to build strong relationships with customers. Excited to learn and grow. Willing to do whatever it takes to get the job done.
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